- Lift Gate:
- If you don't have a way to unload and need truck to have Lift Gate to unload, Let us know before we ship. Otherwise you are responsible for unloading, or requesting lift gate too late may delay your delivery.
- Inside deliveries
- Residential address deliveries
- Ranch deliveries
- Farm deliveries
- Airport deliveries
- Government Facility deliveries
- City or Trucks Restricted areas.
- Notify prior to deliveries
We ship all orders within 1 - 3 business days Monday - Friday. except holidays, otherwise we will contact you to indicate the reason for the delay. up to four 55 Gallon drums can be ship per pallet almost anywhere in the continental (lower 48) states All orders are shipped on pallets via LTL Freight truck.
After Placing your order we'll verify all your information, stay connected we may need to contact you to verify and we'll need your confirmation.
Collecting Fees: if necessarily! We'll send you a link via email with descriptions of the fee and order number reference.
Free Order Cancellation: CALL 714-379-9500
If for any reason you need to cancel your order, you must do this before order gets shipped within 30 minutes to 2 Hours.otherwise be ready for cancellation and returning fees.
If you feel you typed the wrong address, please send us an email (required)with new address then call us 714 379 9500 As soon as possible. Otherwise fees apply
FREIGHT FORWARDER (local Delivery Fee Up to 30 Mile $145.00
International Customers: We are accepting international shipments as long as the customer has a shipping broker or Freight forwarder PREARRANGED.
Some shipping company will require booking number to accept your shipment if they do then we must add that on the shipment before we ship it. Online orders as shipping address put your name or business name C/O Freight forwarder address, and final shipping address add it on the shopping Cart comments box. Or email us your name and business name, Full address ,Phone number, Email address, Booking number, large overseas orders placed online without providing us critical information will be cancelled 3 business days.
Customer accepts all responsibility once we or carriers deliver to the desired location. Contact us for details.
Every Package is insured for the order total!
Report Damages within 2 BUSINESS days.
Deliver Signature-for insurance purpose print your full name.
You or Someone must be available to accept, inspect and sign for your Package.
INSPECT -REPORT DAMAGE: At the time of delivery Before you sign! for package Received. Inspect the shipment and its contents should be inspected thoroughly at the time of delivery any damages to the merchandise or if the box itself is damaged, have the driver notate it on his paperwork copy or device.
After the report you must accepts the package and the contents . DO NOT refuse to receive or send back! Contact us within 2 BUSINESS days and we’ll ship your new order FREE! In this case you must keep the first order the way it was received up to five days for any investigation.
If you let the shipping company leave the package without someone to inspect and sign you will lose your order insurance and we won’t be able to file a claim against shipping company.
Returns are accepted only under limited circumstances. Only if you were sent the wrong items. It's all on us!
Otherwise returns must be pre-authorized and are subject to a minimum 20% restocking charge, and must be in new condition. Customer pays return shipping cost. HazMat may not be returned for any reason. No returns of custom materials custom orders, under most circumstances. Please contact us with any questions.
Refunds: If you're receiving a refund, it may take an additional 3-5 business days to fully process your return and issue your refund.